| SHIPPING |
| RETURNS & EXCHANGES |
| PAYMENT METHODS |
| BEST PRICE GUARANTEE |
| LOYALTY CASH PROGRAM |
| INVITE FRIENDS |
| GET A FREE ITEM! |
| BOUTIQUE BUYBACK |
| CONTACT US |
SHIPPING |
| How soon will I receive my order? |
| How do I get free shipping? |
| Do you ship to my country? |
Q: How soon will I receive my order? |
| A: Domestic orders (continental USA) are typically delivered in 3-5 business days with "free shipping" option and in 1 day with "express shipping" option. International orders as well as orders going to Alaska and Hawaii are delivered within 6-10 business days. |
Q: How do I get free shipping? |
| A: Free shipping option is currently available at checkout to all customers in USA and Canada. |
Q: Do you ship to my country? |
| A: We ship with United Parcel Service (UPS). UPS ships to almost every country in the world. For mailing restrictions for your country, please see this page. |
RETURNS & EXCHANGES |
| What is the process to return an item? | What is the process for a direct exchange? |
| How soon will my return be processed? | How soon will my exchange be processed? |
| Can I cancel my order before it arrives? |
| Are there any extra fees for large returns? |
| Are there any items that are not returnable? |
Q: What is the process to return an item? |
A: Depending on the number of days passed since the receipt of items, the following return options are available:| Days 1-14 | Refund (minus $12 return shipping)
or
WC Store Credit (free return shipping) - combinable with any active promo | | Days 15-30 | WC Store Credit (free return shipping) - combinable with any active promo | | Days 31-60 | WC Store Credit (minus $12 return shipping) for the amount of item's current sale price - not combinable with any active promo | | Wholesale orders (bulk discount) | Final Sale (no returns or exchanges) |
To ensure that your return is processed, complete the following steps:
- Pick a return option from the table above.
- Send an email informing of your intention to return to info@wildcurves.com. In the email, state which items you are returning, the reason for the return, and the return option you picked.
- After we receive your email, we'll send you a return shipping label and shipping instructions within 48 business hours. Return shipping labels are provided only to customers in continental USA. Customers outside of continental USA need to cover return shipping but we do not deduct $12. Returns made for a previously used store credit are subject to $12 deduction and that credit will no longer be combinable with other promos. We do not refund shipping charges, and for orders outside of USA we do not refund customs fees. Frivolous returns are subjects to additional restrictions.
- Send the item(s) according to the instructions we provide to you in the reply.
|
Q: How soon will my return be processed? |
| A: Once return package is received by us, it takes 5-7 business days to inspect its contents and issue credit. We reserve the right to refuse the refund of return if articles were kept by the customer longer than the number of days allowed by the return option picked, visibly used, if they were returned degraded, dirty, visibly washed, without their original packing, or in a state not allowing to be put back on sale. |
Q: Can I cancel my order before it arrives? |
| A: We reserve a right to refuse order cancelation before the customer receives it. This applies to orders for both items that ship immediately and items that require production time and take longer to ship. The order is considered valid if it was submitted either via a website, or an email exchange or a phone call to customer service. |
Q: What is the process for a direct exchange? |
A: Period for direct exchange is 30 days from the day the order was delivered. Exchanges are subjects to the following restrictions:
- If item was received via an exchange, it can no longer be returned for a refund. It can only be further exchanged or returned for WC store credit.
- If item was purchased as part of a promotion, it can only be exchanged if the same promotion is still currently active. If promotion has ended, the item can be returned for WC credit that can be used towards purchase of a new item.
To ensure that your exchange is processed, complete the following steps:
- Send an email informing of your intention to exchange to info@wildcurves.com. In the email, state which items you are exchanging and the items you are exchanging them for.
- After we receive your email, we'll send you an authorization if the exchange is possible together with a return shipping label and shipping instructions within 48 business hours. Return shipping labels are provided only to customers in USA, customers outside of USA must pay for shipping.
- Send the item(s) according to the instructions we provide to you in the reply.
|
Q: How soon will my exchange be processed? |
| A: We process exchanges immediately. However, we reserve the right to refuse the exchange of articles that were kept by the customer longer than 30 days from the date of delivery, visibly used, or were mailed back degraded, dirty, without their original packing, or in a state not allowing to be put back on sale. |
Q: Are there any extra fees for large returns? |
| A: Large orders cost us more in shipping back and forth. We ship fast and ask that when you place a large order, you make the best effort to find the right fit. In the event that you do have to make a large return in the amount over $650, we will deduct 10% of the original order amount from the amount of refund. This does not apply to exchanges. |
Q: Are there any items that are not returnable? |
| A: We do not accept returns for bulk discount/wholesale orders. We also do not except returns for the items from the following categories: masks, pantyhose (hosiery), swimwear, scarves, and kids' clothing. Everything else can be returned in accordance with the return policy. |
PAYMENT METHODS |
| What are the accepted payment methods? |
| What is the payment currency? |
Q: What are the accepted payment methods? |
A: We accept the following payment methods:
- Credit Card: Visa, Mastercard, American Express, Diners, JCB, Maestro, Carte Bleue, CartaSi, ATM/Debit cards (including PIN-less debit and Chinese debit cards)
- Paypal
|
Q: What is the payment currency? |
| A: We calculate all prices in U.S. Dollar. |
BEST PRICE GUARANTEE |
| How does best price guarantee work? |
Q: How does best price guarantee work? |
A: We guarantee that no other retailer, online or physical, beats the price of any item sold on WildCurves.com. If there is any retailer that sells an item cheaper than we do, we can match that price if valid proof is provided. The proof must include the following information from the other retailer:
- Item current selling price (if item is sold in foreign currency, current bank currency conversion rate to U.S. dollar is applied)
- Verification that the item is available to ship immediately in same size and color
- Shipping and other transportation costs, e.g., customs fees
- Any other applicable fees that the other retailer charges, e.g., credit card fee
|
LOYALTY CASH PROGRAM |
| How do I earn loyalty cash? |
| How is loyalty cash balance calculated? |
| How do I redeem my loyalty cash? |
Q: How do I earn loyalty cash? |
| A: You earn loyalty cash by following 2 easy steps: 1) complete a purchase on WildCurves.com; 2) create an account during checkout process or use existing account to sign in during checkout. After the purchase is complete, it will take approximately 30 days for loyalty cash balance to adjust. If you return an item, loyalty cash balance for that item will be deducted from your total loyalty cash balance within approximately 30 days. |
Q: How is loyalty cash balance calculated? |
| A: We take the item price and divide it by 15. For example, if item is $89, it is worth $5.93 in loyalty cash. Sometimes we run special loyalty cash promos, so the way loyalty cash balance is calculated may change and you'll earn more loyalty cash. |
Q: How do I redeem my loyalty cash? |
| A: You can redeem your loyalty cash at any time. Your current loyalty cash balance and the discount code can be viewed by logging into your account. The code can be applied during checkout for your next order. |
INVITE FRIENDS |
| How do I invite friends? |
| When do I get credit for inviting a friend? |
| Is there an upper limit for invite a friend credits? |
Q: How do I invite friends? |
| A: Inviting friends is super easy: visit this page, fill out a form, and press the 'Send' button! |
Q: When do I get credit for inviting a friend? |
A: In order to receive the $60 credit, the following conditions must be met:
- Your friend has to click a link inside the invite email and complete a purchase
- The amount of the purchase that is kept past return period must be at least $60 (exchanges are OK and are not subtracted from the total)
- If the purchase is less than $60, then entire purchase must be kept
If above conditions are met, we'll distribute a $60 universal store credit to you within 5 business days of return period completion. That will be either new credit code if you don't already have one, otherwise we'll add more money to your existing credit. |
Q: Is there an upper limit for invite a friend credits? |
| A: There is no upper limit to how much you can earn via friend referrals! So if you refer a million people to us, then you'll earn $50 million in credit. Let's get on with it then, shall we? |
Q: Is there an upper limit for invite a friend credits? |
| A: There is no upper limit to how much you can earn via friend referrals! So if you refer a million people to us, then you'll earn $50 million in credit. Let's get on with it then, shall we? |
GET A FREE ITEM! |
| How do I get a free item? |
| Is there a limit on the cost of the free item? |
| Is there a limit on waiting time to make the posts about the item? |
Q: How Do I get a Free Item? |
A: To get a free item, the following events need to happen:
- You mention the item you purchased with us on verifiable posts on Facebook, Twitter, and Instagram.
- Posts must be made on all 3 social outlets.
- Each post must include a photo of you wearing the purchased style.
- Social media accounts must be real, this promotion is void if an account is deemed to be a throwaway or fake.
- All social media posts must be active and reachable for at least 14 days.
- The item posted about must have been received by mail within 7 days of the date of the oldest post.
- We reserve the right to share the posts on Wild Curves social media accounts and website or blog.
- After 14 day period when posts are active and reachable, a refund will be issued for the cost of the purchased item up to the amount of $100.
- Purchases made with store credit codes or promotional codes do not qualify in the event the store credit/promotional code covers the entire amount purchased.
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Q: Is there a limit on the refunded amount for the free item? |
| A: If you qualify to get a free item, we will refund the cost of the item up to $100. |
Q: Is there a limit on waiting time to make the posts about the item? |
| A: Yes, you can only wait up to 7 days after you receive the item from us by mail. There is no restriction on when the order itself was placed. |
BOUTIQUE BUYBACK |
| What is Boutique Buyback? |
| What are the conditions for my item to be bought back? |
| What is the price that will be offered for my item? |
Q: What is Boutique Buyback? |
| A: We accept merchandise that was purchased in a store or boutique in exchange for Wild Curves Cash. |
Q: What are the conditions for my item to be bought back? |
A: In order for your item to be be bought back and for you to receive Wild Curves cash, the following conditions must be met:
- The item must be in the new and unworn condition.
- You must obtain authorization from us first. In order to do that, please Email Us the brand name and picture of the item. We will reply within 24-48 hours letting you know whether we can accept the item.
- Original purchase receipt must be enclosed with the item.
- The purchase must not be over 7 days old when you request the buyback.
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Q: What is the price that will be offered for my item? |
| A: We will do our best to match the price you originally paid for the item in its place of purchase, but ultimately we'll offer what's consistent with our pricing policies. If we are selling comparable item for a completely different price, that's more likely the price that will be offered. |
CONTACT US |
- Email: info@wildcurves.com
- Call or text: 310-876-2523
|
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